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Re: Dell Hell for customers who actually dare need support (Score: 0)
by Probably_A_Spammer on Thursday, April 01 2004 @ 20:19 PST | Years ago Compaq had the best technical support in North America. The very best call centers were in Houston TX, Florida and site 47 in Ottawa, Canada. In 2002 shortly after greedy HP merged with Compaq, they outsourced these call centers to India, Asia where "Techs" work for about $1.50 / hr and hardly speak any English, let alone supporting your PC. All this to save a few bucks on you. They are pressured into sales. Sell as many parts to the customer as possible. All about the mighty dollar. These companies forget customer service.
The money comes automatically once the good reputation is built. Can't buy it, gotta earn it! Compaq = Comcrap. Dell = Hell. What's the difference?!?!? |
[ No Comments Allowed for Anonymous, please register | Parent ] Re: Dell Hell for customers who actually dare need support (Score: 0)
by Probably_A_Spammer on Thursday, September 23 2004 @ 06:08 PDT | | Amen!Have been trying to get support for an inspiron 8500 for months. Did get an e-mail from some tech representative however when I try to access any portion of the dell web site get access denied. Yes, logging in does NOT solve the problem. Has Michael Dell sold out!? Where is the customer service Dell had been famous for? |
[ No Comments Allowed for Anonymous, please register | Parent ] Re: Dell Hell for customers who actually dare need support (Score: 0)
by Probably_A_Spammer on Wednesday, December 15 2004 @ 11:08 PST | | Bah, been trying to my i8200 laptop fixed for over a month now. Not only did it not get fixed, they claim to have tried to contact me. They even sent it to the wrong state and calimed it had been delivered to me. Now they are offering a $150 credit good towards the purchase of a dell product. Oh boy, just what I want; another peice of crap. |
[ No Comments Allowed for Anonymous, please register | Parent ] Re: Dell Hell for customers who actually dare need support (Score: 0)
by Probably_A_Spammer on Saturday, January 22 2005 @ 16:10 PST | Tell everyone you know how they screwed you. I ordered a pc system I saw on the internet. When I couldn’t place the order over the net I called a salesman. We looked at the internet offer together and he said he could offer that too.
Big mistake!!
The salesman lied, among other things Dell charged me for a service contract that I didn’t order and sent a crt monitor and not the flat screen on the advertised deal. Customer service doesn't understand English, That is, they speak it, but work from a script so that everything comes back to a circle of the customer is always wrong (even though the salesman's voice mail box is full so no one can reach him and then he doesn’t work there any more.)
I have never had a worse experience with any purchase of anything.
They don’t answer their mail. The folks that answer the phone are absolutely inept and rude. Don’t buy from them!!! Steve
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